Privacy Policy
At Easy Return, we take your privacy seriously. Our relationship with you is important to us, and we want you to feel informed and confident when using our services or sharing personal, financial and tax-related information. This Privacy Policy explains how we handle information in connection with our services.
Scope
This Privacy Policy applies to the Easy Return website and the services that display or link to this page. It explains how we collect, use, protect and handle information provided by our users and customers.
For additional information about using our services, please review the Easy Return terms and conditions.
Information We Collect
The information we collect depends on the services you request, your account activity and your interactions with our platform.
Personal and Contact Information
When you purchase a product or request a service, we may collect details such as your name, address, mobile number and other information needed to process your order or manage your Easy Return account.
Account Information
During account registration, we may collect your email address, login credentials and other account details needed for authentication, communication and service management.
Tax and Financial Information
To provide income tax filing and related assistance, we may collect income details, deductions, eligible tax credits, financial records, supporting documents and other tax return information.
Website and Technical Information
When you use our website, we may collect technical and usage information such as IP address, browser type, pages visited, interactions and referring website details.
Documents and Identity Verification
Depending on the service, we may collect identification documents, photos, images and other supporting records needed for verification or processing your request.
Payment and Transaction Information
We may process order details, payment confirmations, transaction references and billing information required to manage the services you purchase.
How We Use Your Information
We use personal information for purposes connected with providing, managing, securing and improving our services.
- Manage accounts and process service orders
- Provide tax filing and other requested assistance
- Communicate through phone, email or WhatsApp where appropriate
- Provide service updates and customer support
- Process payments, billing and transaction records
- Improve website performance and user experience
- Maintain records needed for service delivery and support
- Comply with applicable legal and regulatory obligations
Information relating to payments, cancellations and eligible refund requests may also be processed according to our Easy Return refund policy.
Our Privacy Commitments
Easy Return does not sell or rent customers' personal or tax return information to third parties. We do not share such information with external parties for their independent marketing purposes.
Tax return information is used for tax-related services, associated support and other legitimate purposes permitted or required by law, rather than unrelated marketing.
Additional Information About Data Use
We may analyze aggregated or de-identified usage information to understand service performance, identify improvements and support business operations. Such information should not reasonably identify an individual.
We may retain copies of tax returns and other service records where necessary for providing requested assistance, responding to customer enquiries, maintaining records or meeting applicable legal obligations.
We may work with authorized service providers to support functions such as payment processing, communication, technology infrastructure and delivery of requested services. Information shared with these providers should be limited to what is reasonably necessary for their assigned purposes.
We may also disclose information where required by applicable law, a valid legal process, a competent authority or another lawful obligation.
How We Keep Your Information Safe
We take measures designed to protect the personal, financial and tax-related information entrusted to us. These measures include administrative, technical and organizational safeguards.
Secure Data Transmission
Appropriate security controls, including encryption where implemented, help protect sensitive information transmitted through supported services.
Access and Internal Controls
Access restrictions, confidentiality practices and staff awareness help reduce unnecessary exposure of customer data.
Security Monitoring
Technical reviews, maintenance and security monitoring may help identify and address potential vulnerabilities.
No online system can guarantee absolute security. We encourage users to protect their passwords, avoid sharing sensitive information with unauthorized persons and contact support if they suspect unauthorized account access.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, business operations or applicable requirements.
Updated versions will be published on this page. For material changes, we may provide additional notice through our website, email or other appropriate channels.
Contact Details for Privacy Queries
If you have questions, concerns or requests regarding this Privacy Policy or the way Easy Return handles personal information, you can contact us using the details below.
Easy Return
2nd Floor, Near Clarion Inn Hotel,
Main Sirhind Road,
Patiala, Punjab 147001, India
We will review privacy-related enquiries and aim to respond within a reasonable period, subject to applicable requirements.